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Personal data protection policy

Public company ORLEN Lietuva

Personal Data Protection Policy

Important information on how we collect, use and store your personal information

Date of last revision: 2018-05-24

Public Company ORLEN Lietuva (hereinafter Company or us) processes information concerning you and your privacy. When collecting, using and storing information on you, we comply with the European Union General Data Protection Regulation (or GDPR) , Law on Legal Protection of Personal Data of the Republic of Lithuania and other legislation.

1. What will I find in this Policy?

In this Policy you will find answers to the most important questions on how we collect, use or store information related to you. This is very important for you – please read carefully the information provided in this document.  This Policy can be amended or updated.  Please visit from time to time the Company website  for an updated version of this Policy.

2. Who is responsible for the security of my personal information?

Public Company ORLEN Lietuva

Our company code: 166451720

Our office address: Mažeikių St. 75, Juodeikiai Vill., 89467 Mažeikiai Distr. Municipality

Our e-mail address:   

Our telephone number: +370 443 92121

3. Why and what information do you collect on me?

  • We collect, use and store information on you that is required to:

  • Ensure public order and protection of the property and employees of the Company as well as other persons staying at the Company's territory – when you are present in the territory and buildings under video monitoring, when you call the Company to report incidents and enter the Company's territory and buildings;

  • To perform properly petroleum product sales contracts concluded with you;

  • To perform properly services or supply contracts or other agreements concluded with you;

  • To maintain relationships with natural and legal persons represented by you;

  • To ensure safe and smooth functioning of the Company's website.

For more detailed information please refer to the Company’s Description of Processed Data.

4. Does your website leave cookies in my computer or other devices?

Yes. We use cookies in accordance with the Company's Cookies Policy.

5. What information do I have to provide to you?

Please refer to the Description of Processed Data – you must present personal information that is necessary to conclude or execute contracts with you, that we are legally obliged to collect or that is required to ensure public order and to protect you, Company's employees and other individuals present in the Company's territory as well as the Company's property, or to investigate incidents.  If you do not provide this information, we will not be able to conclude and perform the said contracts, you will not be able to enter the Company's territory and buildings, if telephone conversions are not recorded as required by law, you will not be able to contact us. 

6. Where do you get information from?

  • From you;

  • UAB ORLEN Apsauga.

7. What are the legal grounds for collecting information on me?

  • We have your consent (GDPR Article 6 (1) (a))

  • We conclude and perform contracts with you (GDPR Article 6 (1) (b))

  • We have a legal obligation to collect information  (GDPR Article 6 (1) (c)) 

  • We protect the vital interests of you and other natural persons (GDPR Article 6 (1) (d) and Article 9 (2) (c))

  • We have legitimate interests to do so (GDPR Article 6 (1) (f))

  • Legal proceedings (GDPR Article 9 (2) (f))

For more detailed information please refer to the Description of Processed Data.

8. Who do you transfer my personal information to?

To the extent permitted by law and for reasons specified in the answer to question 3, we disclose your personal information to:

  • UAB ORLEN Apsauga;

  • UAB Medikvita;

  • Mažeikiai Fire and Rescue Board for Protection of Facilities;

  • Police, prosecutor, courts, bailiffs, notaries, Special Investigation Service and other law enforcement authorities.

  • Attorneys, auditors, consultants, suppliers of IT support services and electronic communications services, insurance companies, suppliers or archiving and other services;

  • Would it be necessary – enterprises that intend or are interested in taking over the Company’s business;

  • Would it be necessary – to persons who will be assigned (for payment or for free) the rights, obligations, debts, etc. under contracts concluded with you.

9. For how long do you keep my personal information?

To the extent necessary to achieve the objectives and to the extent permitted by law.  For more detailed information please refer to the Description of Processed Data.

10. What are my rights?

GDPR and other laws grant you certain rights and define the cases these rights can be and cannot be exercised by you as well as the procedures to be followed by you. To the extent permitted by law you may:

  • File an inquiry on whether the Company processes your personal data and if so request access to the processed data and associated information; 

  • File a request to rectify the inaccurate or incorrect information or to supplement incomplete information; 

  • File a request to erase personal information if unlawfully used by us; 

  • File a request to restrict the processing of your personal information – when you contest the accuracy of data or object to the processing of data or to erasure of unlawfully processed data or need data for the establishment, exercise or defense of legal claims;  

  • Express your objection to data processing  – when we do this in the lawful interests of the Company and/or interests of third parties; 

  • File a request to transfer (receive) the data that you provided to us under contract or by your consent and that are processed by us using automatic means, in the commonly accepted electronic format; 

  • Object to automated decision-making, including profiling, if such decision could have legal consequences or similar significant effects on you;  

  • Revoke your consent to the use of your personal information – when we use your data for which you have given your consent; 

  • File a complaint to the Stata Data Protection Inspectorate (see

11. How can your Data Protection Officer help me?

If you want to file a request, complain or question, our Data Protection Officer is ready to help you. Please contact him by email