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The release orders and Discharge of Vessel arriving was developed for our customers’ convenience. It has two functions. The first function is when the vessel arrives the port and already has a recipient, but the shipper has a reason to detain cargo due to absence of payment or by any other reasons. The second function is when the cargo arrives the port and there is no specific recipient and the cargo documents state “To order“. The system is simple. In both cases the cargo is not issued until the shipper provides its order. Nevertheless, in both cases it is necessary to receive a written confirmation from the shipper to load the vessel or dispatch the cargo to the consignee discharge port, i.e. the release order, stating the following information:

Release order number;
Name of the vessel (or other transport), which brought the cargo;
The date of vessel’s arrival to the port
Number of consignment’s bill of lading (or other document), according to which the cargo was brought;
Name of the company, which confirmed the release;
Name of the company, receiving the permission to collect the cargo;
Name of the products;
Marking of the products;
Quantity of the products, i.e. number of boxes and net weight;
Name of the company, to which the responsibility to pay for the cargo storage is transferred, stating the date, from which the company shall pay for that (after the release date).

Email the above information to or fax it to 8 (495) 011-26-65.

You may think: “So much information, so many details. Is it really necessary?“. It makes sense, but this is not our fancy and not a wish to give you extra work. We love our customers and we want to simplify your work. Every item is important. Now one by one:

Sometimes we receive several similar releases during one day. In order to avoid errors, each order must be identified.
Each vessel brings from 10,000 to 500,0000 lots with different consignments on the average.
Some companies work with several trademarks. The provided information allows for learning who has released the cargo.
Another important piece of information – which company receives the cargo. Additionally, the name and contact details of the company’s representative may be stated.
The name of products must be as accurate as possible, stating the quantity and the types of product.
In case the cargo is delivered in several smaller lots, the marking is especially important. According to marking the cargo may have specific characteristics or producer.
The characteristic of the quantity of cargo covers the number of vessel and the net and gross weight. For cargos with non-fixed weights, such as petroleum vessel/oil tanker is necessary in order to release the cargo.
Sometimes the shipper&Buyer agrees to pay for the products’ storage after receiving the release order, sometimes only during a limited period of time and sometimes the shipper wishes to have all the subsequent costs transferred to the buyer. That is an agreement between you and the customer and if you don’t notify us on the issue, we will remain uninformed and the invoices for storage will be issued to you. In that case we will have to go back to the issues we have already forgotten and try to remember all the details of our previous communication.
A small hint: before issuing a release, find a copy of the cargo document. You should have it, if you are the owner of the cargo. Such documents as the consignment’s bill of lading provide the information as per items 2, 4, 7, 8 and 9 above. This is the information, which may be confusing. In case there are difficulties when establishing the date of arrival of a certain vessel to, just state the date of issuance of the bill of lading and don’t forget to state the name of the vessel. If you provide full information, you will save us a lot of time and we will be able to help you to avoid making extra calls or writing extra letters and messages.